Terms of service

Your use of the Lonnue Brand Website (the “Site”) and all features provided in the Site are governed by the terms and conditions mentioned below (“Terms”). By accessing or using the Site you agree that you have read, understood and are bound by these terms unconditionally. You may be accessing our Site from a computer, laptop, tablet or mobile phone device (through an iOS or Android application, for example) and these terms govern your use of our Site and your conduct, regardless of the means of access. These terms apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants and/or contributors of content.

These terms are subject to change from time to time and without any prior intimation. Hence, you are requested to refer to these terms at regular intervals. Your continued use of the Site will mean that you accept and agree to the revisions.

Embrace Beauty (Embrace) is the owner of the brand “Lonnue” and the Site. Embrace Beauty is licensed to use and operate the Site and supply products to its customers using the Site.

The terms "We" / "Us" / "Our" / "Company" / “Owner” individually and collectively refer to Embrace Beauty including its brand “Lonnue” and the terms "You" / "Your" / "Visitor" / "User" refer to the users of the Site.

We may ask you to register and login on our Site before placing any order on the Site. As part of the registration process on the Site, we may collect the following personally identifiable information about you:

  • Name including first and last name,
  • Alternate email address,
  • Mobile phone number and contact details,
  • Postal code,
  • Demographic profile (like your age, gender, occupation, education, address etc.)
  • Information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years of age you may use the Site only with the involvement of a parent or legal guardian who agrees to be bound by these Terms.

Pricing and Availability of Products

We strive to provide accurate product and pricing information, however errors may occur. We cannot confirm the price of the product until you make the order. If a product is listed at an incorrect price or with incorrect information due to any technical error, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been delivered.

Contact Information

Customer Service Desk
E-mail id: hello@lonnue.com
Contact Days: Monday to Friday (10:00 a.m. to 6:00 p.m)

LONNUE SHIPPING AND RETURNS POLICY

At Lonnue, we believe in smooth skin and smooth deliveries. So here’s a rundown of how things will flow once you’ve placed your order.

Processing time

Orders are processed within 2-3 business days. (excluding Sundays and bank/public holidays).

Where we ship

We currently deliver across India - from cities to coastlines, metros to mountain towns. Wherever you are, your elevated essentials are on their way.

Delivery timelines

Once dispatched, orders typically arrive within:

  • 3-7 business days in metropolitan areas
  • 7-10 business days for other areas depending on the location

We hope it’s worth the wait!

Tracking your order

Once your order ships, you’ll receive a tracking link via email or WhatsApp so you can follow your new body care indulgence all the way to your doorstep.

In case of delays

While we do our best to deliver on time, occasional delays may occur due to courier disruptions, weather, or high order volumes. We’ll keep you in the loop and do our best to set the course straight as quickly as possible.

Need help?

Please double-check your shipping and contact details before placing your order. If you spot an error after ordering, reach out to us at hello@lonnue.com as soon as possible. We’ll work swiftly to get it where it belongs - with you.

Returns, replacements and cancellations

While we’re unable to offer returns, exchanges or refunds at this time, we’re here to make things right if something’s amiss. We will, of course, offer a replacement if:

  • You received a damaged product
  • You received an expired product
  • You received the wrong item

To initiate a request, please email us at hello@lonnue.com within 48 hours of receiving your order, along with clear photos of:

  • The product in question
  • The outer packaging
  • The shipping label

If the product was damaged in transit, this must be clearly visible in the images provided. Once reviewed and approved, our team will guide you through the next steps and arrange a prompt replacement.

We care deeply about your experience. For any feedback or concerns, you can reach us at hello@lonnue.com (Mon-Fri, 10 AM to 6 PM). We’re here to listen, and to make it right.

We’re glad you’re giving your body the care it’s long deserved, and grateful to be part of that shift.