Shipping policy

At Lonnue, we believe in smooth skin and smooth deliveries. So here’s a rundown of how things will flow once you’ve placed your order.

Processing time

Orders are processed within 2-3 business days. (excluding Sundays and bank/public holidays).

Where we ship

We currently deliver across India - from cities to coastlines, metros to mountain towns. Wherever you are, your elevated essentials are on their way.

Delivery timelines

Once dispatched, orders typically arrive within:

  • 3-7 business days in metropolitan areas
  • 7-10 business days for other areas depending on the location

We hope it’s worth the wait!

Tracking your order

Once your order ships, you’ll receive a tracking link via email or WhatsApp so you can follow your new body care indulgence all the way to your doorstep.

In case of delays

While we do our best to deliver on time, occasional delays may occur due to courier disruptions, weather, or high order volumes. We’ll keep you in the loop and do our best to set the course straight as quickly as possible.

Need help?

Please double-check your shipping and contact details before placing your order. If you spot an error after ordering, reach out to us at hello@lonnue.com as soon as possible. We’ll work swiftly to get it where it belongs - with you.

Returns, replacements and cancellations

While we’re unable to offer returns, exchanges or refunds at this time, we’re here to make things right if something’s amiss. We will, of course, offer a replacement if:

  • You received a damaged product
  • You received an expired product
  • You received the wrong item

To initiate a request, please email us at hello@lonnue.com within 48 hours of receiving your order, along with clear photos of:

  • The product in question
  • The outer packaging
  • The shipping label

If the product was damaged in transit, this must be clearly visible in the images provided. Once reviewed and approved, our team will guide you through the next steps and arrange a prompt replacement.

We care deeply about your experience. For any feedback or concerns, you can reach us at hello@lonnue.com (Mon-Fri, 10 AM to 6 PM). We’re here to listen, and to make it right.

We’re glad you’re giving your body the care it’s long deserved, and grateful to be part of that shift.