Your use of the Lonnue Brand Website (the “Site”) and all features provided in the Site are governed by the terms and conditions mentioned below (“Terms”). By accessing or using the Site you agree that you have read, understood and  are bound by these terms unconditionally. You may be accessing our Site from a computer, laptop, tablet or mobile phone device (through an iOS or Android application, for example) and these terms govern your use of our Site and your conduct, regardless of the means of access. These terms apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants and/or contributors of content. 

These terms are subject to change from time to time and without any prior intimation. Hence, you are requested to refer to these terms at regular intervals. Your continued use of the Site will mean that you accept and agree to the revisions.

Embrace Beauty (Embrace) is the owner of the brand “Lonnue” and the Site. Embrace Beauty is licensed to use and operate the Site and supply products to its customers using the Site. 

The terms “We” / “Us” / “Our” / “Company” / “Owner” individually and collectively refer to Embrace Beauty including its brand “Lonnue” and the terms “You” / “Your” / “Visitor” / “User” refer to the users of the Site.

We may ask you to register and login on our Site before placing any order on the Site. As part of the registration process on the Site, we may collect the following personally identifiable information about you: 

1. Name including first and last name, 
2. alternate email address, 
3. mobile phone number and contact details, 
4. postal code, 
5. demographic profile (like your age, gender, occupation, education, address etc.) and 
6. information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Consent
Submission of personal information and data to us, except sensitive personal information as defined hereinafter, including but not limited to personal information received during the course of your business, dealings and communication with us, will be treated as you having given permission for the use, storage, retention, processing and sharing of your personal information and data as set out in this policy. By providing your personal information including sensitive personal information, if any, you are consenting to the terms of this privacy policy. By seeking access to the Site of our company, by registering for access and accessing the Site, you shall be deemed to have automatically given consent to this policy.

You are also consenting to the terms of this privacy policy for our continued use of all previously collected information, until specific withdrawal of the right granted to us towards use of your personal information is intimated to us as per terms of this policy.

 

Purpose of Collection and Extent of Use of Personal Information
Your personal information including sensitive personal information and data may be required by us for performance of our obligations, duties and exercise of our rights in India or out of India in the following manner:-

1. to administer or otherwise carry out our obligations in relation to any agreement / contract you have with us,
2. to perform our contractual obligations and render our services, to promote our business, services, aims and objects,
3. to seek your feedback or to contact you in relation to the activities and goals of our organization,
4. to process enquiries or applications submitted by you,
5. to process and respond to requests, improve our operations, and communicate about our activities, services and research,
6. to allow you to subscribe to our newsletters,
7. to best serve you, we may share your personal information including sensitive personal information with other members, associates, partners, employees and data processors including service providers that provide support services to us,
8. to meet statutory obligations,
9. to the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements,
10. We may use the information for historical, statistical or scientific purposes.

All information provided to us by you through any mode of communication shall be treated as voluntarily released information. 

Types of Personal Information
The phrases “personally identifiable information” or “personal information” for the purpose of this policy refers to any information by which you can be identified, such as your full name, address (city, state, pin/zip), e-mail address, telephone number, etc.

Personal Sensitive Information
Only the following information will be treated as personal sensitive information:

1. Your password, if any;
2. Financial information such as:
   
   1. -Bank account or,
   2. -Credit card or debit card or,
   3. -Other payment instrument details
3. Biometric information;
4. Any detail relating to the above clauses as provided to us for providing service; and
5. Any of the information received under above clauses by us for processing or storage under a lawful contract or otherwise.

Exceptions to Personal Sensitive Information 
Following information shall not be regarded as sensitive personal data or information:

1. Information freely available or accessible in public domain
2. Information furnished under the Right to Information Act, 2005 (RTI) or
3. Information furnished under any other law for the time being in force

Incidental Information
We may collect information and data of individuals, employees, associates, members, partners, service providers, companies etc. through resources accessible in public domain, government or third parties. We shall not be responsible for any personal information that is indirectly or incidentally procured through such sources. However, any personal information flowing from resources accessible in public domain, government or third parties, may be retained for purposes described in this policy or as provided under any law.

Security
We respect all information provided to us, and take all reasonable steps towards protection of the same. We have implemented technology and policies, with the objective of protecting your privacy from unauthorized access and improper use, and periodically review the same. We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us. It may be noted that e-mail is not encrypted and is not considered to be a secure means of transmitting banking, credit card or other personal information including sensitive personal information.

Information Sharing and Disclosure of Information to Third Parties
We may also, in certain instances, disclose your personal information including sensitive personal information, when we have reason to believe that it is necessary to identify you, contact you, or bring legal action to protect your rights or the rights of our Company or others. We may also disclose your personal information including sensitive personal information, when you ask us to do so or when we believe it is required by law. Service providers and third parties who perform services on our behalf are contractually restricted from using your information in any manner, other than as provided in this policy.

From time to time, the Site may also include links to other websites. These links are provided for your convenience to provide further information. We are not responsible for the privacy policies and practices of others or their websites, even if you access those using links from our Site. We can make no promises or guarantees regarding data collection on the hyper-linked pages and on websites that are not owned by us.

Access to Information
All your personal information provided by you, can be made available to you on your request in writing, by email for your review, correction, updation and amendment of the personal information provided to us by you at any point in time following the process, terms and conditions laid out in this policy, as maybe feasible.

Any review or change connected to your personal information can be accessed via the Grievance cell established under this policy. An Opt Out/ Withdrawal option is also available in the circumstance that you wish to withdraw your personal information from our database under the terms and conditions of this policy.

Enforcement
This privacy policy strictly follows the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011  the Information Technology Act, 2000 of India, the Data Protection Act, 2023 and the General Data Protection Regulation Rules.

Consequences of refusal to give consent, Opt out and Withdrawal
In case of your refusal to provide the desired personal information and data including sensitive personal information, or withdrawal of your consent at any point of time, the Company at its discretion, shall have the sole option to discontinue, refuse or withdraw its services or perform its obligations as contemplated in any agreement between you and the Company.

Management of personal information, Redressal of Grievances and Contact
We aim to keep our information about you as accurate as possible. For any query, concern, review, updation, modification, deletion or opting out/ withdrawal of the personal information provided by you, or resolution of any grievances you may contact the following designated authority in writing by e-mail at the following address: hello@lonnue.com

You shall be responsible for maintaining the confidentiality of your login ID and Password and preventing unauthorized access into your profile. You shall be responsible for all activities that occur under your Login ID.

You agree to:

1. Provide current, complete and accurate purchase and account information for all the purchases made at our Site. 
2. Promptly update your purchase and account information in case of any change thereof.
3. immediately notify us of any unauthorized use / breach of your password or account or where you have reason to believe that your account may be used in an unauthorized manner; and
4. ensure that you exit from your account at the end of each session.

You agree that if you provide any information that is untrue, inaccurate, not current or incomplete, we shall have the right to indefinitely suspend or terminate or block access of the Site to you.